Frequently Asked Questions

How long does delivery take?

Estimated delivery is 3–5 working days across Lebanon.

How much is delivery?

Standard delivery is $4. Orders over $99 qualify for free delivery.

Can I return or refund an item?

We do not offer returns or refunds. Exchanges are available, and if the problem is from Vallena, we will fix it.

Can I order through WhatsApp?

Yes. You can contact Vallena on WhatsApp at 81 859 873 for product questions and order support.

What if a product is sold out?

Open the sold-out product and use the Notify me on WhatsApp button. We can then help you when it is available again.

Do you sell wholesale?

Yes. Vallena supplies shops and online pages. Visit our Wholesale page to contact us directly.

Can I order more than the stock shown?

No. The storefront limits the quantity to the available tracked stock.

Where is Vallena located?

Beirut – Basta Al Tahta. Delivery is available across Lebanon.